Frequently Asked Questions (FAQs)
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Q: What should I include in my question or comment?
A: You can include any description that will help us begin to understand your question. Since we do not diagnose or treat individual children — and to protect privacy— please do not include any identifiable information on a specific child. In many cases, we will connect with you to gather additional information so we can give you the best possible answer.
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Q: What are example health consultation questions and your team's responses?
A: No health topic is off limits! Our Health Consultation team of Nurse Kelly (Pediatric Nurse Health Consultant) & Dr. Dipesh Navsaria (Director & Pediatrician) are here for you to help answer those general questions about children’s health and well-being. Examples of things we’ve helped with:
Example #1: Childcare Center reached out looking for help/guidance on implementing a COVID policy for children 2 and under who cannot be masked.
Our response: We did a policy and literature review of recommendations at the time, and developed a guide sheet for the childcare center to help create a policy that was applicable to their population.
Example #2: “Our team has some questions/concerns about the new chicken pox vaccine requirements that they are hearing from early childhood programs. We were wondering if you could provide some guidance.”
Our response: We provided information and education around chicken pox vaccines, created an applicable chart/tool for them to use.
Example #3: Question about a classroom experiencing a high rate of strep throat.
Our response: Answered questions around strep throat (what is it, why do we treat it, etc), and offering guidance on best practices in the classroom setting.
Example #4: “What should we know about RSV” given outbreaks nationally at that time.
Our response: We replied via e-mail with general information about what RSV is, what it can do, and how it is spread, and then offered additional resources.
Not sure if your question is something we can help with? Ask anyway! If our team doesn’t have the answers or if it’s not something we can help with, we can point you in the right direction! You can reach us by email, text, call, or our website’s Contact Us form.
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Q: Can I ask health questions about a specific child I am concerned about?
A: Very frequently, you will have a question about a specific child’s situation. We would like to respect the relationship that child and their family have with their regular primary care provider. Our primary purpose is to help address health concerns that affect a group. If there are questions related to a specific child’s needs, we recommend reaching out to the family and having them connect with their primary care medical provider. Legally, we are also not set up to create a patient-provider relationship, with all the requirements and safeguards that go along with that.
However, if you are not sure, or if you would like to ask general question based off a specific situation, do not hesitate to contact us. We are happy to let you know if something goes beyond the bounds of what we can offer.
Also, sometimes children may not have a primary care provider, or you are having trouble conveying your concerns to that clinic. We are happy to help with those situations.
Bottom line: contact us. We are here to help.
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Q: What happens if the answer provided does not solve the problem?
A: We would really like to know! Perhaps we did not understand the question completely. Or there may be other ways to approach the issue. And sometimes the issue is not one of information, but of changing the systems, and we might be able to assist with appropriate advocacy. In any case, we are open to your follow-up feedback after a consultation and appreciate an ongoing partnership in meeting your needs.
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Q: Are there sample or template health policies available?
A: We want to support you in developing and implementing best health and safety practices.Please visit our Resources Library to view health policy samples. Additionally, you can Contact Us to discuss your policy questions.
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Q: What do the services cost?
A: Our services are completely free! There are no costs to participate nor are there any charges to insurance.
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Q: Do you provide direct support to families?
A: Currently, our focus is on supporting early childhood providers. We can offer resources and guidance for early childhood providers in reaching families. You can explore additional support services and resources in our Resources Library. Parents are also welcome to subscribe & listen to our podcast, Teachers, Toddlers, & Tissues.
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Q: My Wisconsin early childhood center is outside the current health consultation service locations. How can I receive support with this program?
A: If you are outside of the current locations for health consultation services, the Resources Library & Video Resources are available to you on-demand. We invite you to join us for our monthly live webinars. You are also welcome to subscribe & listen to our podcast, Teachers, Toddlers, & Tissues. Additionally, if you are interested in having health consultation services in your location, you can also complete the Interest Form for future consideration. We hope to add more areas overtime with a goal of state-wide support.