2 preschoolers play and teacher looks on encouragingly

FAQ

Frequently Asked Questions (FAQs)

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Q: What should I include in my question or comment?

A: You can include any description that will help us begin to understand your question. Since we do not diagnose or treat individual children — and to protect privacy— please do not include any identifiable information on a specific child. In many cases, we will connect with you to gather additional information so we can give you the best possible answer.

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Q: What do the services cost?

A: Our services are completely free! There are no costs to participate nor are there any charges to insurance.

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Q: Can I ask health questions about a specific child I am concerned about?

A: Very frequently, you will have a question about a specific child’s situation. We would like to respect the relationship that child and their family have with their regular primary care provider. Our primary purpose is to help address health concerns that affect a group. If there are questions related to a specific child’s needs, we recommend reaching out to the family and having them connect with their primary care medical provider. Legally, we are also not set up to create a patient-provider relationship, with all the requirements and safeguards that go along with that.

However, if you are not sure, or if you would like to ask general question based off a specific situation, do not hesitate to contact us. We are happy to let you know if something goes beyond the bounds of what we can offer.

Also, sometimes children may not have a primary care provider, or you are having trouble conveying your concerns to that clinic. We are happy to help with those situations.

Bottom line: contact us. We are here to help.

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Q: What happens if the answer provided does not solve the problem?

A: We would really like to know! Perhaps we did not understand the question completely. Or there may be other ways to approach the issue. And sometimes the issue is not one of information, but of changing the systems, and we might be able to assist with appropriate advocacy. In any case, we are open to your follow-up feedback after a consultation and appreciate an ongoing partnership in meeting your needs.

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Q: Are there sample or template health policies available?

A: We want to support you in developing and implementing best health and safety practices.Please visit our Resources Library to view health policy samples. Additionally, you can Contact Us to discuss your policy questions.

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Q: Do you provide direct support to families?

A: Currently, our focus is on supporting early childhood providers. We can offer resources and guidance for early childhood providers in reaching families. You can explore additional support services and resources in our
Resources Library.

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Q: My Wisconsin early childhood center is outside the current pilot locations. How can I receive support with this program?

A: If you are outside of the current pilot locations of Adams County, Rock County, or the La Courte Oreilles Tribe, the Resources Library is available to you on-demand. You can also complete the Interest Form for future consideration. We hope to add more areas overtime with a goal of state-wide support.